Our retail department raises vital funds for St Leonard’s through the sale of pre-loved goods through our shops and is also a valuable face of the Hospice across our local communities.

When am I needed?

Our shops are open Monday – Saturday 9am – 4pm.

Morning shifts tend to run 9am – 1pm, Afternoon shifts tend to run 12:30pm – 4:30pm although other shifts can be accommodated as long as they are at least 2 hours in length. Weekly or fortnightly shifts are preferred.

Duke of Edinburgh shifts take place on Saturdays, are a minimum of 2 hours for age 14 years and over and require a commitment of at least three months.

We have vacancies across our shops on various days but are particularly looking for help with the following shifts:

Acomb clothes – Anyday of the week

Acomb Furniture – Monday AM & PM, Tuesday AM & PM, Thursday PM, Friday PM, Saturday AM

Broadway (Fulford)  - Monday AM, Thursday AM, Friday PM, Saturday AM & PM

Colliergate (town centre) – Space for a Duke of Edinburgh volunteer Saturday AM

Fossgate (town centre) -  Space for a Duke of Edinburgh volunteer Saturday AM or PM

Haxby – Tuesday PM, Thursday PM, SaturdayAM & PM. Someone to help with donations, involving heavy lifting.

Layerthorpe – Monday AM, Tuesday PM, Thursday Am & PM, Friday PM, Saturday AM

Scarcroft – Monday PM, Wednesday AM

Tang Hall – Thursday PM, Friday PM

What will I be doing?

We have a variety of roles within the shop and will help find a role that suits you whether you want to be customer facing or would rather help out behind the scenes!

Some examples of the types of things you could help with:

• Sorting and pricing clothing, bric-a-brac, books, toys, and other donated items ready for sale
• Serving customers on the shop floor
• Accepting donations from the public and promoting the Gift Aid scheme
• Helping create displays on the shop floor
• Helping to research specialist items for our shop and eBay department

What skills and qualities will I need?

• Positive attitude and ability to provide great customer service
• Full training will be provided so a willingness to learn new skills or bring your own skills and knowledge to the role
• Ability to work under the instruction of the manager and work as part of a team of volunteers
• Ability to maintain confidentiality and discretion

How will I benefit from being a volunteer in the shop?

• Be part of a friendly and inclusive team
• Make a difference to your local Hospice and your local community
• Develop your retail skills and knowledge

Support and Supervision

The St Leonard’s Hospice Retail Team (Head Office) will provide you with full training and liaise closely with you over all aspects of your role.

Volunteers will be supervised by the Shop Manager and Staff, supported by the Retail Team. The Volunteer Services Team will help guide you through the application and induction process and be your point of contact for general enquiries about volunteering.

Volunteers are required to complete mandatory training modules which are usually delivered via our online platform. Additional, booster and refresher training may be delivered as needed via e-learning, video links or face to face. You may also be invited to attend role specific in person meetings where appropriate.

For all volunteering enquiries please contact the Volunteer Services Office on 01904 777765 or email volunteers@stleonardshospice.org.uk

About the Hospice

St Leonard’s Hospice provides care and support to those living with life-limiting illnesses and to the people they care about. We couldn’t carry out the important work we do without a committed and talented team of Volunteers and Supporters – people of all ages, and from all walks of life who help us provide care, assistance, and support throughout the organisation, as well as promoting the work of the hospice in local communities and raising crucial funds.