Our retail department raises vital funds for St Leonard’s through the sale of pre-loved goods through our shops and is also a valuable face of the Hospice across our local communities.

When am I needed?

The Donation Centre is open Monday to Saturday, 9am-4pm. 

Morning shifts tend to run 9am – 1pm, Afternoon shifts tend to run 12:30pm – 4:00pm although other shifts can be accommodated as long as they are at least 2 hours in length. Weekly or fortnightly shifts are preferred.

Currently we are looking for volunteers to sort donations and tag them on:

• Monday morning or afternoon
• Tuesday morning or afternoon
• Thursday afternoon
• Friday afternoon
• Saturday morning or afternoon

We are also looking for volunteers with an interest and knowledge of books and media (welcome any day of the week)

We are looking for someone who has knowledge of clothing and can spot a designer label or two and knows their brands or a friendly and confident person to greet and accept donations from the public. This involves advising on what we can accept and promoting our Gift Aid scheme.

We also welcome volunteers who have a specialist interest and knowledge of cameras, toys, collectables, and electrical equipment.

We are looking for a friendly and confident person to greet and accept donations from the public. This involves advising on what we can accept and promoting our Gift Aid scheme (any day of the week).

What will I be doing?

• Working alongside staff and other volunteers in the warehouse in Acomb, York
• Accepting donations from the public and promoting the Gift Aid scheme
• Moving and processing donations to sell in our shops

What skills and qualities will I need?

• Ability to maintain confidentiality and discretion
• Ability to deal with enquiries from the general public
• Good sense of humour
• Full training will be provided so a willingness to learn new skills or bring your own skills and knowledge to the role
• Ability to work under the instruction of the manager and work as part of a team of volunteers

How will I benefit from being a volunteer in the Donation Centre?

• Be part of a friendly and inclusive team
• Have the feeling that you have made a difference to someone’s day
• Be valued and respected
• Have full training and support

Support and Supervision

The St Leonard’s Hospice Retail Team (Head Office) will provide you with full training and liaise closely with you over all aspects of your role.

Volunteers will be supervised by the Donation Centre Manager and Staff, supported by the Retail Team. The Volunteer Services Team will help guide you through the application and induction process and be your point of contact for general enquiries about volunteering.

Volunteers are required to complete mandatory training modules which are usually delivered via our online platform. Additional, booster and refresher training may be delivered as needed via e-learning, video links or face to face. You may also be invited to attend role specific in person meetings where appropriate.

For all volunteering enquiries please contact the Volunteer Services Office on 01904 777765 or email volunteers@stleonardshospice.org.uk

About the Hospice

St Leonard’s Hospice provides care and support to those living with life-limiting illnesses and to the people they care about. We couldn’t carry out the important work we do without a committed and talented team of Volunteers and Supporters – people of all ages, and from all walks of life who help us provide care, assistance, and support throughout the organisation, as well as promoting the work of the hospice in local communities and raising crucial funds.